A couple years ago, I go on one of my wonderful shopping field trips to IKEA in Emeryville. A tall wood composite book shelf in an espresso color was on my shopping list (since I cannot afford the real kind of wood) Yeah, I know. Why a book shelf of all things especially since I don't read and I'm not an owner of many books. This purchase was intended mainly for decoration purposes such as vases, candles, etc. So, I find one, went ahead and bought the BILLY bookcase in medium brown. It was perfect. Once I got home, I was so excited to assemble it. I took the parts out of the box and noticed that I didn't have all that I needed to successfully build this book shelf. Oh no! As a matter of fact, it was a huge part of the entire piece of furniture - the left side panel which is about 7 feet tall! I was pissed. I was full of determination to build this shelf the same day I got it. Ugh! Frustration sets in immediately. I sucked it up. I took the duplicate right side 7 feet panel along with my receipt. Put it in my truck and drove back to IKEA. What a dreadful drive!
I arrive at IKEA for the second time. Parking was a major biatch. I carried this tall ass side panel all the way from the parking lot to the customer service section. I took a number and waited to be called. Approximately 30 minutes later, my number was announced. I finally approached the counter and stood in front of a customer service representative. I explained my situation on how a few hours ago, I got a box that contained two of the same part. I handed my receipt over to him to hurry up the exchange process. The representative gave me a blank stare so I had to explain for the second time around how I got home and opened the box and found out that instead of getting one left panel and one right panel, I got TWO right panels. I was convincing him that I even tried to turn it around SIDE WAYS (right to left and then left to right) to see if it was just backwards but it obviously wasn't because the pre-drilled holes weren't in the same place they should be (according to the instruction manual). He still looked dazed and confused which eventually led me to looking dazed and confused. Was he not paying attention to me? I was started to get real impatient. "Can you please just get me the right piece I need so I can be on my way?" He pulled the right panel over to his side of the counter. He paused real quick and then right before my eyes, he flipped the long panel BOTTOM SIDE UP! "There. Now you have a left panel", he said while trying to contain himself from laughing in my face.
LOL! I was mortified!! I can't believe I drove all that way (about 30 miles round trip) to get humiliated! That's what I get for trying to be a smart ass. Ha-ha! Oh d-d-dear. I will definitely think twice before undermining IKEA's factory packaging process next time. That's for sure!!